Return Policy
Return Policy for Damaged Products.
At Six Yards Story, we take great care in delivering high-quality products to our customers. However, if you receive a damaged product, we are here to assist you with a hassle-free return process.
Eligibility for Return
You may return a product if:
- It arrives in a damaged or defective condition.
- It has a manufacturing defect.
- You notify us within 48 hours of receiving the product.
Steps to Initiate a Return
- Contact Us: Email us at [sixyardsstory@gmail.com] or WhatsApp us at [+91 9250478613] within 48 hours of delivery.
- Provide Proof: Share clear photos/videos of the damaged product and the packaging.
- Approval & Return Process: Once we verify the damage, we will provide instructions on how to return the product.
- Return Shipping: We will arrange a return pickup or provide the return shipping address. In some cases, we may issue a replacement without requiring a return.
Refund & Replacement
- Replacement: If the product is available in stock, we will send a replacement at no extra cost.
- Refund: If a replacement is unavailable, we will issue a full refund to your original payment method within 7-10 business days after receiving the returned item.
Exceptions
- We do not accept returns for minor color variations due to screen settings.
- Any return request made after 48 hours of delivery will not be accepted.
- The product must be unused, with original tags and packaging.
For any questions, feel free to reach out to our customer support team. We appreciate your trust in Six Yards Story!